If you communicate with us through social media sites or third party applications (for example, via applications on your smart phone), we may collect information associated with that communication (which may include your personal information). If this occurs, we assume that you have informed yourself of the ways such sites or applications can collect, use and disclose your personal information to others (including Boxchain) and we also assume that you have consented to associated collections, uses and disclosures by Boxchain and third parties as a result of the communication.
We may also compile lists of our followers (and what they have posted) on social media. In some cases, your social media identity could amount to personal information. We may also receive aggregated, non-personal statistics on social media coverage of Boxchain.
We may also use your personal information to provide you with information about our products and services. If you do not wish to receive this information, please contact us using our Contact Details below.
After you have told us you no longer wish to receive marketing or promotional material from us, we will not send you further promotion material.
However, there may be times when the law requires us to provide certain information to you (for example, any health and safety information). We will continue to send this information to you.
If you do change your mind in the future about receiving marketing or promotional material from us, please contact us.
Dealing with us online
We believe it is important for you to know how we treat your personal information and how we carry out data processing practices through the use of the Internet and any other electronic communications networks.
When you visit our website, we and/or our contractors may collect certain information about your visit. Examples of such information may include:
Cookies are small amounts of information which we may store on your computer (after you register on our website) to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual user, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the website during future visits (for example they may maintain a shopping basket for storage booking orders and packaging requests). Cookies will also allow us to monitor website traffic, to identify when you visit our website, to personalise the content of the website for you and to enable transactions to be carried out and information about customer accounts to be accessed.
Site visit information
We collect general information about your visit to our website. The information collected is not used to personally identify you, but instead may include your server address, the date and time of your visit, the pages you accessed and the type of internet browser you use. This information is aggregated and used for the purposes of system administration, to prepare statistics on the use of our website and to improve its content.
Online payment systems
We use third party payment process providers whose services meet stringent security requirements including Level 1 PCI DSS compliance, EMV certification and ISO 9002 accreditation. When you enter your payment details online, you are using a secure site which uses 1024 bit tunnelling encryption to protect your information during transmission. Transactions are protected by encryption technology and a combination of firewalls and intrusion detection systems.
We seek to keep current with available security and encryption technology so as to maintain the effectiveness of our security systems. However, no transmission over the internet can be guaranteed as totally secure and accordingly, we cannot warrant or ensure the security of any information you provide to us over the internet. Please note that you transmit information at your own risk.
Security and storage of personal information
We will take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We may store personal information in different forms, including in hardcopy and electronic form. We have implemented various policies, procedures and systems to keep your personal information secure.
When your personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify the personal information in a secure manner. However, we may sometimes be required by law to retain certain information.
Overseas disclosure of personal information
We may engage service providers located overseas to perform certain functions and activities. One of our current software system service providers, SiteLink Software LLC, is located in the United States. In the course of providing services to you, we disclose your personal information to SiteLink Software LLC.
If overseas service providers are engaged and personal information is sent overseas, we will take reasonable steps to ensure that our service providers are carefully chosen and have policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
Access and correction
To effectively conduct business, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to tell us of changes to your personal information. Alternatively, if you believe that any of the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading and needs to be corrected or updated, we encourage you to please contact us using the details provided below.
We will respond to a request to correct personal information within a reasonable time. If we decide not to correct the personal information, we will provide you with written reasons for our decision as well as the options available to you. You may also request access to the personal information we hold by contacting us using our details provided below.
We will respond to a request for access within a reasonable time, either by giving you access to the personal information requested or by notifying you of our refusal to give access. If we cannot respond within a reasonable time, we will contact you and provide a reason for the delay and an expected timeframe for finalising the request.
We will not charge an application fee for making a request to access the personal information we hold about you or for making any corrections to personal information. However, in certain circumstances we may charge you a fee for providing you with access to your personal information, for example, if you make multiple requests for information, the information requested is voluminous or we incur third party costs in providing you access to your personal information.
We may also request to verify your identity before responding to any request.
If we decide not to provide you with access to or correct your personal information, we will provide you with written reasons for our decision and detail the further complaint mechanisms available to you.
Lodging a complaint
If you have a complaint about how we handle your personal information, we encourage you to contact us using the contact details provided below. Please note that we require complaints to be made in writing.
We will acknowledge receipt of the complaint as soon as practicable after receiving the complaint in writing. We will then investigate the circumstances of the complaint and provide a response to you within a reasonable timeframe.